Treating our customers fairly

At First Choice Mortgage & Investment, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative 'Treating Customers Fairly'.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

provide you with clear information about the products and service we offer, including fees and charges

ascertain your individual needs, preferences and circumstances before recommending a mortgage

only recommend a mortgage that we consider suitable for you and that you can afford - and always the most suitable from the available options

not recommend a mortgage if we can’t find one we consider suitable

encourage you to ask if there’s something you don’t understand

give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford

let us know about changes that might affect your ability to repay a mortgage

let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand

tell us if you think there are ways we can improve our service

Take a look at our customer testimonials

At First Choice Mortgage & Investment, we constantly strive to offer the best customer service possible. Before deciding to use our services, please read some of the customer testimonials we have received to see what kind of experience you can expect from our team.

The service I received from First Choice was excellent, from the initial understanding of what I required and providing product options, to a speedy and seamless re-mortgage settlement.

SL, Royston

Just a quick note to say thank you for the excellent service we received from your company while changing our mortgage. It alleviated all the hassle usually associated with such business. We shall not hesitate in recommending your services to others.

Mr. & Mrs. A, Newark

This note is long overdue. We have settled in nicely into our new home and on behalf of my family I want to thank you so very much for the level of service we received from your company. You have been very professional and we do appreciate all the effort you put in to ensure that we got a great mortgage deal and that we met our deadline for moving into our new home. I will most certainly recommend your company to all of my friends and colleagues.

KA, Chingford

Thanks Richard. And thanks for your help throughout the buying process; you’ve made it far less stressful for us! I’ll recommend you to my friends.

AS, London

How can I get a free mortgage quote?

To get your free mortgage quotes, you just need to enter some basic information into one of our simple online quote forms and your dedicated adviser will search the entire marketplace to find you the best mortgage deals available.

Or, if you prefer, you can call a fully trained adviser on 0800 169 4984. It will only take a few minutes of your time today but could save you thousands of pounds in interest payments, and will eliminate any worries you may have about getting the best deal possible.